An email address is all you need to start the order process. We recommend that you registerfor a EkoFootPrint account so that you can start adding your favourite pieces to your wishlist and easily place an order.
Placing an order is easy at EkoFootPrintt. Here’s how:
Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select your item and click ‘Add to Cart’. Once you have finished adding your items, proceed to checkout.
Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address or phone number to proceed.
Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
After you place an order, an email will be sent to you with the order confirmation, status and updates on shipping details.
If you haven't placed an order then sign-up for our 'Newsletter' at the bottom of the page, or create an account with EkoFootPrint by clicking on the icon of a person located in the top right side of your screen or click the 'Register' button on the page banner.
As your purchase will be prepared quickly for dispatch, please contact our Customer Service on firstname.lastname@example.org as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return and Refunds Policy.
EkoFootPrint online orders accepts Credit Cards (Visa, MasterCard and AMEX), PayPal and Digital Currencies.
We use Coinbase Commerce as our digital payment gateway partner and accept the following digital currencies: Bitcoin, Bitcoin Cash, Ethereum and Litecoin.
Our customers are able to checkout and pay with their Bitcoin, Bitcoin Cash, Ethereum or Litecoin. Coinbase Commerce is secure and is one of the most trusted names in the cryptocurrency world.
The Currency Converter located in the top right corner of your page is there to ensure a quality shopping experience. If your currency is not there, your order will be processed in AUD. The language translation is also located at bottom right corner of the page of the page.
We aim to provide a fair opportunity to shop our most in-demand products. As items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.
Your order will be carefully packaged in a protective box to ensure it arrives to you in great condition. If you buy multiple items, it may be possible that you receive your items in more than one package. Additional branded items such as dust bags might be included depending on the product.
Shipping maybe free worldwide, however when this promotion is not occuring Shipping charges on our products vary according to destination, package size, order size and other features like tracking numbers, expedite, etc.
The final shipping charge will be given at checkout. We also offer specials and discounts from time to time to reduce the cost of shipping.
Domestic - (AUD) Standard Shipping
Order Price $0.00 – $10.00 is $2.00
Order Price $10.01 – $25.00 is $3.25
Order Price $25.01 – $50.00 is $5.00
Order Price $50.01 and up Free
International - Depends on Destination (Average AUD$10-$15)
Unfortunately not, orders are usually dispatched within 2 business days of payment of order.
Our store services operate Monday - Friday during standard business hours, except on public holidays at which time the services will be halted. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Our products are expertly curated from the best outlets around the globe. EkoFootPrint is a factory direct online store with suppliers and manufacturers located across multiple overseas locations and selected to deliver competitive pricing and quality products for our customers
Shipping from factory direct allows us to offer quality products at the lowest possible prices but can also mean our shipping times can take longer than local retailers that are holding inventory on premises.
We use multiple shipping providers with ePacket as our preferred method. Average shipping duration is between 14-18 days. We will do our best to provide more accurate shipping turnaround time after an order is placed.
It is also important to consider 'processing time'. On average the processing time for the factory to prepare and pack the order is 2-4 days. This time needs to be taken into consideration in addition to the shipping duration.
A tracking number will be provided where possible and it will be released to the customers as part of our shipping & delivery order updates.
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